5 things my first startup job taught me about customer service

When I graduated in 2010, jobs were hard to come by. After working for free for over a year, I landed a role in a digital agency. At the time, the agency was minute — I was one of three very young employees. We were all relatively inexperienced, but willing to work hard. The workload was immense, the learning curve steep, but in hindsight this job — my first-ever foray into the startup world — proved invaluable in more ways than one. Here’s what I learned about customer service. [Read: 7 simple tips to help you deal with a work…

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