Wednesday, 7 June 2017
There will always be a need for a real human’s presence in customer service, but with the rise of AI comes the glaring reality that many things can be accomplished through the implementation of an AI-powered customer service virtual assistant. As our technology and understanding of machine learning grows, so does the possibilities for services that could benefit from a knowledgeable chatbot. What does this mean for the consumer and how will this affect the job market in the years to come? The consumer How many times have you been placed on hold, on the phone or through a live chat option, when…
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